Airlink International UAE is committed to providing its staff with regular training to upgrade their mix of skills and competencies. These programmes were specifically designed for the cargo staff after the training needs analysis was undertaken by the respective Departmental Heads in consultation with the Human Resources & Quality Department.
Translogistique Canada was the faculty chosen to conduct the in-house modules. The nominated staff underwent a full day series of lectures, presentations, case studies and role-plays. The participants gathered a great deal from the interactive sessions in terms of being aware of their strengths and weaknesses and thus provide better service by performing effectively. |
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Customer Service Skills
The main learning points/benefits from the workshop included: |
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Analyzing the fallacies of customer service. |
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Developing better commitment for the customer service function. |
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Examining the role of customer service in the freight services industry. |
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Capitalizing opportunities through enhanced customer service. |
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Business Communication
The main learning points/benefits from the workshop included: |
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Identifying benefits of being a good communicator including effective listening. |
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Communicating more effectively- verbal, written and cross-cultural-to enhance Company image and customer service. |
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Establishing a logical order /organizing individual thoughts prior to communicating. |
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Identifying barriers to effective communication and how to overcome them. |